How to Solve Seva Sindhu OTP Issues Quickly

If you’re facing issues with receiving or entering your One-Time Password (OTP) while using the Seva Sindhu portal, don’t worry — you’re not alone! OTP-related problems are common and can usually be fixed quickly. In this guide, we’ll help you understand the common reasons behind OTP issues and provide easy-to-follow solutions to solve them as quickly as possible.

An OTP (One-Time Password) is a temporary code sent to your registered mobile number or email address whenever you perform actions such as logging in, applying for services, or making payments on the Seva Sindhu portal. It’s a security measure to ensure that only the person who owns the mobile number or email can access or perform actions on the platform.

Before we dive into solutions, let’s look at some of the common OTP issues users face when using Seva Sindhu:

Here are some practical and easy steps to resolve OTP-related problems quickly:

Check Your Network Connection

Problem: Sometimes, OTPs fail to arrive due to a poor network connection or signal issues.

Solution: Ensure you have a stable network connection on your mobile phone. Try the following:

Tip: Ensure that your mobile network is functioning well and that your device is connected to a stable signal.

Check the Mobile Number and Email Address

Problem: If the OTP is not being sent, it could be because your mobile number or email address is incorrect or not updated in the Seva Sindhu system.

Solution: Verify that the mobile number and email address you registered with are correct and active.

Tip: Always ensure that you use a number or email that’s frequently accessible and active to avoid any issues when receiving OTPs.

Request a New OTP

Problem: If the OTP has expired or you haven’t received it in time, you can always request a new OTP.

Solution: Simply click on the “Resend OTP” option on the Seva Sindhu portal. This will generate a new OTP and send it to your registered mobile number or email.

Tip: OTPs are valid for only a few minutes, so don’t wait too long after requesting one. If it expires, quickly request a new one.

Clear Your Browser Cache or Try a Different Browser

Problem: Sometimes, browser issues can interfere with OTP reception or entry. This may cause problems with submitting or receiving the OTP.

Solution: If you’re using a web browser, try the following:

Tip: Use Google Chrome or Mozilla Firefox, as these browsers are generally more compatible with Seva Sindhu.

Ensure Correct Date and Time Settings

Problem: An incorrect date or time on your device may cause issues with the OTP. Since OTPs are time-sensitive, a mismatch in your device’s time zone can prevent it from being accepted.

Solution: Make sure that the date and time settings on your mobile or computer are correct.

Tip: Double-check that your device is using the correct Indian Standard Time (IST) zone to avoid timing issues with OTP expiration.

Check Your SMS and Email Filters

Problem: Sometimes, OTPs can end up in your spam or junk folder in your email, or they can be blocked by your SMS filter on your mobile.

Solution: Check both your SMS inbox and email spam/junk folder to ensure the OTP hasn’t been filtered. Add Seva Sindhu’s official number or email address to your contacts list to prevent future issues.

Tip: Ensure that SMS filters and email security settings aren’t blocking OTP messages. You can whitelist the Seva Sindhu service number or domain for smoother communication. You can also read: Fixing Service Plus Errors on Seva Sindhu Portal 2026

Disable Any VPN or Proxy Services

Problem: If you’re using a VPN or proxy, it may cause issues with receiving the OTP due to location-based restrictions or network inconsistencies.

Solution: Temporarily disable any VPN or proxy services on your device while attempting to get the OTP.

Tip: Ensure your device is directly connected to the local network and not masked behind a VPN to avoid problems with OTP generation.