Seva Sindhu: How to Fix the “Annexure Not Saved” Error

The Seva Sindhu Portal is a popular government platform in Karnataka, designed to offer various services, including certificates, welfare schemes, and applications. However, users sometimes encounter an error message that says:

“Annexure Not Saved”

This can be frustrating, especially when you’re in the middle of applying for important documents or services. But don’t worry! This error is usually fixable with a few simple steps.

In this detailed guide, we’ll explain what this error means, why it happens, and how you can fix it. We’ll also provide you with tips to avoid this error in the future, along with step‑by‑step instructions to ensure your annexures are uploaded correctly.

The term “Annexure” refers to the documents or files you attach to your application when submitting a request through the Seva Sindhu Portal. These can include:

When you see the “Annexure Not Saved” error, it generally means that one or more of the attached documents failed to upload successfully to the portal. This could be due to a variety of issues, such as incorrect file format, poor document quality, or technical glitches.

The error can stop you from completing your application, and it can be especially frustrating if you’re running out of time before a deadline.

There are several reasons why this error may occur while using the Seva Sindhu portal:

The portal requires that your annexure files be in a specific format (typically PDF, JPEG, PNG). If your file is in the wrong format (such as DOCX, PPT, or TXT), it will fail to upload, and you’ll encounter the “Annexure Not Saved” error.

Another common cause of the error is uploading files that are too large. The Seva Sindhu portal may have size limitations (usually around 5 MB per file). Larger files may not upload successfully.

A poor internet connection can cause your files to not upload completely, triggering the “Annexure Not Saved” error.

Sometimes, the issue arises because not all required fields in your application form were filled out. The portal might block annexure uploads if the main form isn’t completed correctly.

If you take too long to upload your annexures (e.g., because of internet lag or uploading too many documents), your session might time out. This causes the application to lose progress and prevents files from being saved.

There may be an issue with the Seva Sindhu portal itself, especially if there’s heavy traffic or if the site is undergoing maintenance. This can temporarily disrupt the uploading process. You can also read: Why Seva Sindhu Doesn’t Accept PDF Documents: Causes

Now that we understand why this error happens, here’s how you can fix it.

Solution: Ensure that your files are in one of the approved formats, such as PDF, JPG, PNG, or JPEG. The most common acceptable formats are:

Tip: If you’re scanning a document, make sure to save it as a PDF. Also, use scanning apps like Adobe Scan or CamScanner, which let you easily convert images to PDF.

If your annexure is too large, follow these steps:

Tip: Keep your files under 5 MB for better chances of successful upload.

Before uploading, make sure your internet connection is stable. A slow or intermittent connection may cause the upload to fail.

Solution: Try uploading from a stronger network (like Wi‑Fi instead of mobile data). If you experience connectivity issues, you can also try:

Ensure that all mandatory fields are filled out before uploading your documents. This includes:

Tip: Check for fields with an asterisk (*) — they are typically mandatory.

To avoid session timeouts:

If you need more time, it’s a good idea to save your progress (if the option is available) to prevent losing data.

Sometimes the issue is related to your browser. If the “Annexure Not Saved” error persists, try these:

If all else fails, don’t hesitate to contact Seva Sindhu support. Here’s how:

Provide them with your Application ID, screenshots of the error, and any other relevant details to get faster assistance.

If you’re stuck, follow this checklist:

Step	Action
1	Check the file format (PDF, JPG, PNG, JPEG only).
2	Compress large files or resize images.
3	Ensure your internet is stable (use Wi-Fi if possible).
4	Fill in all mandatory fields in the application form.
5	Upload all documents in one sitting to avoid session timeouts.
6	Try a different browser or clear cache.
7	Contact Seva Sindhu support for persistent issues.