Seva Sindhu Document Upload: Common Mistakes to Avoid

Uploading documents on Seva Sindhu looks simple… until you hit errors like “upload failed”, “annexure not saved”, or your application stays “Pending” for days.

The good news? Most issues happen because of a few common mistakes. Fix those, and your application usually moves faster.

This guide is written like I’m helping a friend—simple, clear, and practical.

In many services, Seva Sindhu follows this flow:

This is also shown in the official Citizen User Manual flow (example service shown in the manual).

This is super common.

Example:

✅ Fix: Before uploading, read the “Enclosure Document” name carefully. The upload screen clearly shows what type of enclosure is required.

Many people choose the file and assume it’s uploaded. But on Seva Sindhu, you often need to save it after selecting.

You’ll usually see a button like Save Annexure / Save Annexures.

✅ Fix: After choosing the file, always click Save Annexure and confirm it appears in the “Saved annexures will be displayed” list.

If officers can’t read your document, they may:

✅ Fix:

Quick tip: If text looks fuzzy when you zoom in, re-scan it.

Some uploads fail simply because the file is heavy.

Different services can have different limits, and the portal may show format expectations beside the upload field (you’ll often see a “Document Format” note near the upload area).

✅ Fix (easy):

If you want a rough idea of commonly used rules, some guides mention typical limits like a few MB for images and PDFs, but always follow what your service page shows. You can also read: Why Seva Sindhu Takes Longer Than Expected for Approval

People upload:

Fix:

Some services also support pulling documents from DigiLocker (“Fetch from DigiLocker” is visible in the upload area in the manual’s example screen).

Sometimes uploads fail due to file names with:

Fix: Keep file names simple, like:

Some documents are multi-page (like mark sheets, old records, bank passbook pages).

Fix:

Seva Sindhu itself notes browser compatibility in its official manual and portal (older Internet Explorer/Mozilla/Chrome versions are listed as supported in the docs).

Fix: Use an updated Chrome or Firefox, and avoid very old browsers.

If you stay idle too long, the session may expire, and your upload won’t save.

Fix:

In many flows, Seva Sindhu generates a filled form for your confirmation first, then you upload annexures.

Fix: Don’t rush. Verify details first, then upload documents.

Use this quick checklist every time: